Sonos CEO: ‘We All Feel Really Terrible’ About the Bungled App Update

Sonos CEO Patrick Spence recently issued an apology for a recent app update that left many users frustrated and angry. The update, which was intended to improve functionality, instead caused a slew of problems for users, including crashes and connectivity issues.

In a statement, Spence said, “We all feel really terrible about what happened with the app update. We take pride in providing a seamless and reliable experience for our customers, and we clearly missed the mark on this one.”

Spence went on to explain that the company is working around the clock to address the issues and will be releasing a fix as soon as possible. He also expressed his gratitude to customers for their patience and understanding during this challenging time.

Many Sonos users took to social media to express their frustration with the update, with some even threatening to switch to a different brand. However, others have thanked Spence for his honesty and transparency in addressing the issue.

As Sonos works to fix the problems caused by the bungled update, Spence emphasized that customer satisfaction remains a top priority for the company. He assured users that steps are being taken to prevent similar issues from occurring in the future.

Despite the setback, Spence remains confident in Sonos’ ability to provide innovative and high-quality products to its customers. He encouraged users to reach out to customer support if they continue to experience issues with the app.

Overall, the response to Spence’s apology has been mixed, with some users forgiving the company for the mistake and others remaining skeptical. Only time will tell if Sonos can fully regain the trust of its user base.

For now, Sonos users can rest assured that the company is working diligently to rectify the situation and provide a more seamless experience moving forward.